Displaying 1-3 of 3 results
Sr Mgr, Call Center Technology
Spectrum - Charlotte, North Carolina
Manufacturing
Job Description:JOB SUMMARY Responsible for the design, development and advanced support of reliable, scalable and effective, telephony solutions servicing customer operations (call centers). Customer Telephony solutions may include applications such as (but not limited to) Avaya Communication Managers (PBX) Avaya Call Management systems Avaya Interaction Center (Call Routing) Avaya Experience Portal (IVR) Avaya Call Center Agent Elite CTI MAJOR DUTIES AND RESPONSIBILITIES Manages advanced troubleshooting process to resolve complex telephony (call centers) related outages. Collaborates with … (see more)
Sr Mgr, IVR
Spectrum - Charlotte, North Carolina
Manufacturing
Job Description:JOB SUMMARY Seeking an Operational Support Manager for Charter's Interactive Voice Response (IVR) support system and Applications. This role will actively work with vendors and internal departments to refine Charter's IVR experience to be industry-leading as a self-support channel. This person will manage all system changes, perform analysis and reporting, and act as the primary lead within Charter for system operations. Additionally, they will evaluate and implement natural language and voice recognition technologies and Call Center Applications. The ideal candidate has … (see more)
Digital Analytics Specialist
Matlen Silver - Charlotte, North Carolina
Information Tech / Computer
Job Description Define and maintain core competencies and best practices surrounding digital analytics. Facilitate requirements gathering and documentation for the purposes of analytic tool implementation. Perform analysis, and effectively present metrics and insights to key stakeholders. Establish strong working relationships within the Digital Marketing team and across business and IS stakeholders. Serve as subject matter expert to define and support enterprise digital analytics processes, tools, and technology solutions. Develop and maintain expertise in digital analytics … (see more)
Displaying 1-3 of 3 results

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